Our offices remain closed to the public. We are sorry for the disruption this causes but the health and safety of our staff and customers are our top priority. While we would like to resume our operations, we will only do this once we are certain we have the equipment and systems in place to reduce the risk of spreading Covid-19 to an absolute minimum.

If you are a test-taker, a student or parents please see below for further details and our free online education offers and activities.

Examination services


Candidates who booked tests with us before the Covid-19 outbreak are our priority and are being contacted to rebook these tests.

Our first batch of tests will be taking place between 12 September and 3 October 2020. We hope to open up tests to the general public in mid-September and will have more details on how to book them closer to the time.

We understand this has been a frustrating period for all those wishing to take IELTS exams and we thank you for your patience and support.

Due to the Covid-19 safety precautions we will be operating smaller testing sessions and we anticipate that demand will be high as we look to process both those who have been waiting to rebook tests and those who wish to book new tests.

To contact us directly please use our Live Chat function embedded on British Council websites. This enables the customers to reach out and communicate with British Council agents while they are on the site. 

Professional and university exams

All Professional and University exams have resumed, kindly look out for formal communication from your University or Professional body.


For more information on Schools registrations for October/November 2020, please follow the link below 


Programme work 

An update from Africa arts

Customer contact 

We have suspended all Face-to-Face enquiries until further notice. We will continue to ensure customers receive the same level of customer service experience via telephone, emails and our social media. You can contact us via telephone +27 (0)11 560 9300 or email ssa.enquiries@britishcouncil.org

During this uncertain time, our students, customers and partners’ health is our priority. 

Please stay up to date on current welfare guidelines, available here: https://www.who.int/emergencies/diseases/novel-coronavirus-2019